Yes, you can apart from Linked In and Instagram 

By asking for feedback about your company and its products, you can get an idea about their feelings towards your company through conducting surveys. You can also get reports based on that feedback.

Yes, it’s possible through the reports

The Key Performance Indicators (KPIs) are available for tracking to know how the client issues are being resolved and to determine ways to better your organization or business.

Based on the tickets raised you can know the reasons for calling dependent on each client hence you can diagnose the challenges they face on a regular basis. You can also conduct surveys to understand the users.

Yes, as long as your CRM has an API that enables integration with other software packages.

Yes, you can.

Yes, as long as your CRM has an API that enables integration with other software packages.

The service level, resolution rate, number of answered calls, Total blocked calls, Total abandoned calls, Average time in queues, Average call time, Average abandonment rate, Average response time, Percentage hit rate and Answered calls per hour.